Isaac Cronkhite '02
Chief Logistics and Processing Operations Officer, Executive Vice President, United States Postal Service
Class of '02
I fell in love with industrial and systems engineering after a few stubborn years sticking with mechanical engineering. I have long been passionate about process improvement, from trying to figure out how to make raking leaves easier as a 12 year old kid to redesigning mail processing operations. My wife Joanna has been my partner in life for more than 20 years, helping me graduate, become a successful leader and raise our three kids. Although we reside in West Springfield, Virginia, near my hometown of Fairfax, we had 12 years of adventure in Philadelphia, Boston, and Richmond. I have been proud to work for the Postal Service for over 17 years serving as an industrial engineer and then plant manager in several processing facilities. After getting my MBA at MIT, I came to headquarters starting out leading national processing operations, then vice president of our technology and analytics group, followed by chief human resources officer. In my current role, I lead over 160,000 employees that process mail and packages in 298 facilities, and manage the logistics that connect our plants to over 30,000 post offices enabling over 250,000 mail carriers that serve 161 million addresses six to seven days per week. Regardless of the role, the industrial engineering skill set and Ut Prosim mindset have served me well.